Hire Desk Controller

  • Vacancy Title
  • Hire Desk Controller
  • Company
  • Nationwide Platforms
  • Location
  • Warrington, Cheshire
  • Closing Date
  • 30/06/2021
  • Job Description
  • We are looking for someone who loves delivering great customer service to join us as a Hire Desk Controller in our Warrington Partnership Accounts team. 

    You'll be part of a team who services our key partnership account customers. On a day to day basis you’ll be dealing with a variety of people and a variety of queries. The customer might want a quote to hire out our machines, they might want to place a small or large order or maybe they will have a query about an existing hire. Whatever the query we will look to you to provide a great service and deal with the request efficiently and effectively.

    This is a very busy role and predominately customer facing so we are looking for someone who is sociable, has very strong customer service skills, is incredibly organised, likes working in a fast-paced environment and is computer literate (MS Excel/Word).

    Working days are Monday – Friday, 8am - 5.30pm with one hour for lunch.

    In reward we offer a competitive base salary (dependent on experience), 25 days holiday + bank holidays, pension, health insurance, life assurance and access to our retail discount portal.

    Responsibilities include: -

    • Successfully convert hire enquiries into hire orders and achieve revenue target.
    • Use the in-house system interactively to take orders ensuring that availability is checked first and hire rates are achieved.
    • Achieving call standards set by the company.
    • Using your product knowledge, you will provide the customer with the best option for hire.
    • Deal with customer enquiries in a professional and polite manner
    • Ensure the accuracy of orders entered onto the in house system to minimize disputes with customers and potential credit notes, ensuring all relevant paperwork is received by supplying depot.
    • Build strong and helpful relationships with colleagues in other depots/departments
    • Co-ordinate with the local depot transport coordinator to fulfil customer requirements.

    About you: -

    • Previous experience in a busy phone based customer service and/or sales role working to KPIs/targets.
    • Hire desk/rental experience preferred, but not essential.
    • Excellent customer service and relationship management skills.
    • Good organisational skills with the ability to multi task and prioritise deadlines.
    • Good knowledge of MS Office including Word and Excel.

    Nationwide Platforms is the market-leading powered access rental company in the UK providing a fleet of more than 15,500 machines with working heights from 3m to 90m.

    With a depot network spanning more than 30 depots, Nationwide Platforms provide its customers with leading safe access solutions for working at height. It also has the largest powered access training department in Europe, delivering a comprehensive range of working at height training courses to powered access operators and the wider access industry

    Nationwide Platforms is part of Loxam, Europe's largest equipment rental company operating in 30 countries.